Terms & Conditions

Last updated: 8 August 2025

1. Damaged or Faulty Goods

  • If your parcel arrives damaged, contact the courier immediately and then email us at enquiries@willowandbeech.com.au with the enquiry number so we can assist with a claim.
  • Claims must be lodged within 60 days of delivery.
  • Approved claims will be resolved via store credit only—cash refunds are not offered.
  • After 60 days, issues are considered indirect or incidental and are not eligible for claims.
  • We are not liable for indirect, incidental, or consequential losses.

2. Returns & Change of Mind

  • Eligible products may be returned within 14 days of delivery in original, unused, undamaged condition.
  • Returns outside these conditions may be refused.
  • If you request a refund instead of store credit, a 10% restocking fee applies (to cover merchant fees, warehouse handling, and admin costs).

3. Cancellations

  • Orders cancelled after checkout incur the 10% restocking fee.
  • If the order has shipped, you must return the item at your expense; a credit note minus the restocking fee will be issued once received.

4. Sale & Ex-Display Items

  • All purchases marked Sale or Ex Display are final—no returns or exchanges.

5. Discounts & Promo Codes

  • Only one discount may be applied per order.
  • Discounts cannot be applied to special orders (e.g., PayPal/email orders, laybys, custom listings).
  • All codes must be entered at checkout—post-purchase adjustments are not available.

6. Store Credits & Gift Vouchers

  • Store credits and gift vouchers are redeemable on products only (excludes shipping).
  • Gift vouchers expire 3 years from purchase date.

7. Pre-Orders

  • Orders containing both in-stock and pre-order items will be shipped together. If you wish to have in-stock items sent earlier, please contact us—additional shipping fees may apply.
  • Pre-order dates are estimates only and may change due to supplier or customs delays.

For any questions about these Terms & Conditions, please contact us at enquiries@willowandbeech.com.au. Credits are processed within 5 business days of return approval.